Support | versus
Help Centre · Available 24/7 (typical first reply within 2 hours)
We’re here whenever you need us
The fastest way to get help is in-app live chat. You can also email our team or browse the topics below. Most questions about deposits, withdrawals and account access are answered here.
Topics
1. Getting Help 2. Account & Login 3. Deposits & Withdrawals 4. Predictions & Settlement 5. Technical Problems 6. Responsible Gambling 7. Contact Us
1. Getting Help
Live chat is the quickest channel and is staffed around the clock. Open the app, go to Settings and tap Help & Support to start a conversation. For anything that needs documents or screenshots, email is best.
Tip: have your account email and the device you’re using ready — it lets us resolve most issues on the first reply.
2. Account & Login
Verification
Identity checks protect your account and are required before your first withdrawal. Upload a clear photo of a valid ID and a recent proof of address. Most reviews complete within 24 hours.
3. Deposits & Withdrawals
Deposits are credited instantly in almost all cases. Withdrawals are sent back to your original payment method and timing depends on that provider.
Withdrawal still pending after 3 working days? Contact us with the date and amount and we’ll trace it with the provider.
4. Predictions & Settlement
Markets are settled as soon as the official result is confirmed. If you think a prediction was settled incorrectly, let us know the market and we’ll review it against the source result.
5. Technical Problems
If the app is slow, won’t load or crashes, first make sure you’re on the latest version and have a stable connection. A quick restart resolves most glitches. If it persists, send us your device model, OS version and a short description of what happened.
6. Responsible Gambling
You can set deposit limits, take a break or self-exclude at any time from Settings. Our support team can also action these for you and point you to free, confidential help.
If gambling stops feeling fun, support is available 24/7 and limits take effect immediately.
7. Contact Us
Live Chat
In-app · available 24/7
support@versusapp.com
Response time
Typically within seconds
Couldn’t find what you needed? Reach out — a real person will help.