Customer Support | versus
Account, verification, payments, safer-gambling and complaints support
We’re here whenever you need us
For questions about your Account, identity verification, payments or use of the service, contact support@versusapp.com or use in-app support.
Topics
1. Getting Help 2. Account & Login 3. Deposits & Withdrawals 4. Predictions & Settlement 5. Technical Problems 6. Responsible Gambling 7. Contact Us
1. Getting Help
Use in-app support or email support@versusapp.com. If documents or screenshots are needed, email is usually the most practical route.
Tip: have your account email and the device you’re using ready — it lets us resolve most issues on the first reply.
2. Account & Login
Verification
Identity and age verification must be completed before Versus accepts a deposit, bet or withdrawal. Sumsub supports this process.
3. Deposits & Withdrawals
Nuvei supports payment processing and Xace supports banking and account services. A payment method must belong to the verified Account holder.
Withdrawal still pending after 3 working days? Contact us with the date and amount and we’ll trace it with the provider.
4. Predictions & Settlement
Markets are settled as soon as the official result is confirmed. If you think a prediction was settled incorrectly, let us know the market and we’ll review it against the source result.
5. Technical Problems
If the app is slow, won’t load or crashes, first make sure you’re on the latest version and have a stable connection. A quick restart resolves most glitches. If it persists, send us your device model, OS version and a short description of what happened.
6. Responsible Gambling
Deposit limits, time-outs and self-exclusion are available through your Account and support.
Free, confidential help
National Gambling Helpline: 0808 8020 133 · www.gamcare.org.uk · www.begambleaware.org · www.gamstop.co.uk
Versus participates in GAMSTOP. You can register directly at www.gamstop.co.uk.
7. Contact Us
Live Chat
In-app support
support@versusapp.com
Response time
As soon as reasonably practicable
Licensing
Versus Inc is licensed and regulated in Great Britain by the Gambling Commission under account number 101143. Operating Licence: 000-101143-R-342325-001.
To make a formal complaint, email complaints@versusapp.com. If an eligible gambling dispute remains unresolved after eight weeks, or you receive a final response with which you remain dissatisfied, you may refer it to IBAS at www.ibas-uk.com. IBAS provides its service to consumers free of charge.